Refund policy

🔁 Return & Exchange Policy

Last Updated: 01-07-2025

At VR MISS, we take immense pride in delivering premium quality Kanchipuram silk sarees, handcrafted with care and thoroughly inspected before dispatch. As each saree is curated with great attention to detail, we follow a strict no return and no refund policy.

❌ No Returns or Refunds

We do not accept returns or offer refunds for any reason, including change of mind, incorrect size, or personal preferences. Kindly read the product details carefully before placing your order.

🔁 Exchange Policy (Only for Defective or Wrong Product)

We allow exchange only under the following conditions:

  • You received a damaged, defective, or wrong product

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original condition with tags and packaging intact

If eligible, we will arrange for an exchange of the same product or a suitable replacement.

📩 How to Request an Exchange

To initiate an exchange request:

  1. Email us at support@vrmiss.in or WhatsApp +91-87929 72853 within 48 hours of delivery

  2. Mention your Order ID, share clear photos/videos of the issue, and describe the problem

  3. Our team will verify the claim and confirm the exchange eligibility

  4. If approved, you will receive instructions to ship the product back

  5. Once we receive and inspect the returned item, the exchange will be processed accordingly

🚚 Return Shipping Responsibility

  • If the product is confirmed to be defective or incorrect, we will bear the return shipping charges

  • If the product does not qualify for exchange, or if the claim is made after 48 hours, the request will be rejected

ℹ️ Important Notes

  • No refunds will be issued under any circumstances

  • Exchange requests made after 48 hours from delivery will not be accepted

  • Products that are used, washed, altered, or without original packaging are not eligible for exchange

📞 Need Assistance?

For any help related to exchanges or order issues:

📧 Email: support@vrmiss.in
📱 Phone/WhatsApp: +91 87929 72853

We're here to support you and ensure your shopping experience with VR MISS is smooth and satisfying.